NEED HELP?

Contact customer care on 886-2-2704-5359, or email us at sales@jinqiukui.cn

CARE & MAINTENANCE

  • CARING FOR OUR GARMENTS

    For best results, follow the care instructions sewn into the garment.

    Washing in cold water and laying garments flat to dry minimizes shrinkage of your clothing.

    Many of our athletic items are pre-washed so shrinkage of these items should be minimal.

    Sweatshirts and Sweatpants: may shrink up to 1鈥 in length and width
    Pants and Shorts: may shrink up to 陆鈥 in length

  • ROOTS PERFORMANCE FABRICS

    Whether you're doing yoga, going for a run, training at the gym or exploring the world around you, Roots Active Athletics have you covered. Our performance fabrics will breathe and move with you, help to propel you forward. Learn More

  • ROOTS WATCHES

    ROOTS offers a limited warranty on defects caused by a fault in its manufacture* for a period of two (2) years after the original date of purchase from an authorized Roots dealer. Please retain your purchase receipt as proof of warranty.

    *Loss or damage caused by accident, negligence, loss or theft or opening of the caseback is excluded from the warranty. Exposure to moisture, batteries, crystals, and cosmetic deterioration of the case, straps, or bracelets caused by wear and tear is also excluded from the warranty.

  • QUESTIONS & CONCERNS

    Please contact your closest Roots Service Centre for assistance. If you reside in North America, please call us toll free at (800) 663-1881, Monday to Friday 7am to 5pm Pacific Time or email roots@momentumwatch.com. For a complete list of authorized Roots Service Centres as well as instructions on how to get your Roots watch serviced please visit Roots24.com/service.

  • ROOTS LUGGAGE

    If the inside of the bag has a label that says Holiday Luggage, then please send requests to: www.holiday.ca/servicesupport.html or call: 514-325-0660.

    If there is no other label, then please contact Customer Care at 1-888-30-ROOTS.